SHIPPING & RETURNS

SHIPPING INFORMATION

Handled with care - please allow 2 weeks for fulfillment.

Each order is packaged with care by our small team in Kauai. In general, all RAEH Collection jewelry is made-to-order. Please allow up to 10 business days for your order to ship out.

During the holidays shipping times may take longer. Once an order is packed and ready to ship, customers will receive a notice that their shipment is on its way along with the tracking number for the shipment.

If you would like to have your order arrive by a specific date, please reach out so that we can do our best to accommodate you. You may do this by leaving a note at check out, or by e-mailing our team at raehcollection@gmail.com.

RETURNS AND EXCHANGES

OUR POLICY

RAEH Collection all sales are final. We do not accept returns or offer refunds. We may offer exchanges under limited circumstances. If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. RAEH Collection reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges. 

If you encounter an issue with your purchase please reach out at raehcollection@gmail.com.  

A NOTE ABOUT OUR POLICY 

Aloha!

Thank you for taking the time to look into our policy on returns and exchanges. It’s probably safe to assume that you’re interested in reading this because you might want to return an item you are currently looking to purchase or that you recently purchased. Your reason for considering a return may be one of a number of reasons. Please let us help answer or resolve any concern that you may have so that you can feel good about your order. We encourage you to e-mail us (raehcollection@gmail.com) if you have any questions, we’re good at solving problems so let us assist you through any challenge you’re experiencing that is a result of shopping with us online.

You’re probably happy to know that we can offer exchanges under certain circumstances but may be disappointed that we don’t offer any returns. Let us explain why. We are a small business, a very small business that makes many of our products to order. We typically don’t make a product until someone orders it. So when you place an order, we’re making it specifically for you. Each time that we accommodate an exchange, we are taking the time to make another product for you. We have made the decision to limit exchanges and we choose not to accept returns because it is simply not cost effective for our operation. Our time is limited and we handle nearly all aspects of our business ourselves. To keep up with orders and to still set aside enough time needed to maintain our business, work on new collections and directions for our brand this is the only feasible choice.

We believe deeply in the quality of our products and know that our products are better in real life than they appear online. So if you’re reluctant to purchase something that you have yet to see in person, we think it’s safe to say that if you’re drawn to it online then you will not be disappointed when you received the product in the mail.

Thank you for taking the time to read about our policy and our business. We hope it offers answers to your questions and improves your online shopping experience with us. As always, please reach out if you have any lingering questions.